Our Team

Pinnacle Leadership Solutions has been providing customized leadership development and executive coaching to corporate clients since 2000. Our successful track record with clients in multiple industries includes the delivery of services at all organizational levels from front-line employees to senior executives. Pinnacle Leadership Solutions has a team of highly qualified experts in leadership development, coaching, teambuilding facilitation, mediation services, speaking engagements, and organization development.

Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, has specialized in Organizational Development, Human Resources and Training for over 20 years. For the past thirteen years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve clients throughout the Greater Cleveland Ohio area. Prior to her OD work, she spent six years as a Human Resources Manager in service and manufacturing organizations, and then she moved into Director level positions with Western-Southern Enterprise and at Kendle International, Inc. In both of these organizations, Amy built competency-based corporate universities that were recognized on a national level as well as noted numerous times in trade magazines.

While serving as an OD Consultant, Amy helped several clients build their Corporate Universities for various industries such as medical, health and life insurance, and an education provider with annual revenue of $4.8 million. In each one, she captured their ROI through implementation of financial and training measurement tools. Kendle College, her most prestigious corporate university initiative, served 1300 employees in eight countries and was taught in three languages. Amy has worked in roles ranging from an Executive Coach to management professionals to Program Director of a city-wide leadership program for 50 women from various organizations. She has been certified by the Ohio Supreme Courts and Community Mediation Services of Central Ohio in the area of Personal Conflict Resolution and Mediation.

Throughout her career, Amy has designed and implemented numerous organizational development programs, including 360-degree feedback programs, recruitment for relocation of a division of 200 plus employees, and designed and conducted training courses. These courses covered Customer Service, Behavioral Interviewing, Performance Management, and Process Mapping. She has been responsible for HRIS implementations, TQL/Continuous Improvement, Malcolm Baldrige Quality Training, and Senior Level training for 40-plus Sales Vice Presidents and many employee retention/relations programs.

Amy holds certifications with numerous nationally known training vendors such as: Kepner Tregoe, Kaset International/Achieve Global, Franklin Covey, Pace Group, Personnel Decisions, Inc., and Development Dimensions International. She has spoken at national conferences on topics such as Recruitment and Training and was a featured speaker at The Corporate University Week 1999 at the Disney Institute. She recently presented at the Cleveland 2013 Annual HR Star Conference on HR’s Role in Managing the Five Generations with a Glimpse of the Workforce 2020. As a result of her high ratings, she presented this program at the HR Star Atlanta in October, 2013. In September, 2012, Amy was the keynote speaker at CSHRM on the topic of Workplace Bullying. She presented at the 2012 Annual HR Star Conference on Leadership Competencies and Rightsizing the Right Way and in 2011 & 2010 Annual HR Star Conference on Workplace Bullying and Respect in the Workplace. Amy also received the Gold Medal Award for best speaker in 2009 HR Star Conference. She also spoke at the Northern Ohio Chapter of the IPMA-HR and was also keynote speaker for organizations such as Dayton SHRM, Geauga Lake SHRM, Ohio Hospital Association and Olmstead Falls Chamber of Commerce. She was also selected as a facilitator of the Human Resources Executive Summit sponsored by the HR Star.

Amy serves as the Vice President and a Board Member with the NOHRPS association, Chairperson of Faces of Hope Campaign for Volunteers of America and is an advocate of community service. She relocated to Cleveland, Ohio with her husband and two children in 2003.

Pinnacle Leadership Solutions has regional offices in:

• Sarasota, Florida
• Houston, Texas
• Contact information may be found at Contact Us